Privacy Policy
Effective Date: August 4th, 2025
Well Labs+ Medspa – Coconut Creek (“we,” “our,” or “us”) is committed to respecting your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information through our website, coconutcreek.wellabsplus.com (the “Site”). By using the Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of Personal Information from you, depending on your interactions with our services and the choices you make:
- Identifiers: Your name, email address, postal address, telephone number, IP address, and social media handles.
- Financial Information: Billing address, payment card details, and related transaction data.
- Interaction History: Records of services purchased or considered, emails, and messages exchanged with our team.
- Internet or Network Activity: Browsing history, search terms, browser type, device and connection data, and geolocation information inferred from your IP address.
- Protected Health Information (PHI): Health data submitted through intake forms or during care, handled in accordance with HIPAA.
- Demographic Data: Gender, age, preferences, and related characteristics.
- Social Media Information: Data shared via integrations or interactions with third-party platforms.
We may also collect data when you:
- Create or access an account on our platform
- Subscribe to our newsletters
- Book appointments or use other services
- Fill out surveys
- Enter sweepstakes or promotions
We use cookies, web beacons, and similar technologies to gather usage data and personalize your experience. For more details, please see our Cookie Policy.
We collect information directly from you, from your devices, and from third parties such as analytics or social media platforms. All data is processed in accordance with applicable privacy laws and for purposes described in this policy.
2. Use of Your Information
Your information may be used for the following purposes:
- To provide and manage medical and aesthetic services
- To respond to inquiries and requests
- To book and confirm appointments
- To send relevant communications (e.g., appointment reminders, promotions, newsletters) with your consent
- To improve the Site, services, and user experience
- To comply with legal, regulatory, and licensing requirements
- To secure our systems and prevent fraud
3. HIPAA Compliance and Medical Information
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). All PHI collected is handled according to HIPAA and HITECH regulations.
You can review our full Notice of Privacy Practices by requesting a copy by contacting us at privacy@wellabsplus.com
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4. Data Retention
We retain personal and health information only as long as necessary to fulfill the purposes outlined in this policy and to comply with applicable laws, including medical record retention laws (typically 7 years or more).
5. Sharing of Information
Third-Party Booking Services
To provide convenient online scheduling, we partner with a third-party booking platform. When you book an appointment through our Site, certain personal and health information may be collected by this platform on our behalf. These service providers are contractually required to safeguard your information and comply with applicable privacy laws, including HIPAA where relevant.
We encourage you to review the privacy policy of our booking provider here: https://help.zenoti.com/en/consumer-experience/webstore/zenoti-privacy-notice.html
We do not sell or trade your personal information. We may share it with permitted third parties who help us operate our Site and deliver services, such as EMR systems, booking tools, marketing analytics platforms, or email providers, under confidentiality agreements and only as necessary.
We may also disclose information if required by law or to protect our rights, users, or the public.
6. Cookies and Tracking
We use cookies to improve your browsing experience, personalize content, and gather analytical data. For more details, see our full Cookie Policy.
You may opt out of non-essential cookies by adjusting your browser settings or via the cookie consent banner on our Site.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your information (subject to legal retention obligations)
- Object to or restrict certain types of data processing
- Withdraw consent at any time
- Receive a copy of your data in a portable format
To exercise any of these rights, email us at privacy@wellabsplus.com
8. Data Security
We implement industry-standard safeguards to protect your data from unauthorized access, alteration, or disclosure. This includes encrypted systems, secure storage, and role-based access for employees.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact: privacy@wellabsplus.com
